Shipping & Returns

Processing & Shipping

In-stock products typically ship the same business day after payment clears. Custom products typically ship within 1-2 business days unless a different lead time is confirmed before the order. Sourced items and unusually large requests may require additional time, which is communicated with the quote or order confirmation.

Products normally ship through USPS or UPS. Tracking is emailed after a shipping label is created, although the carrier may need additional time before the first tracking scan appears. We currently ship within the contiguous United States. Customers are responsible for confirming that delivery, possession, installation, and use are lawful where they live.

Address Accuracy and Delivery

Please review the recipient name, street address, apartment or unit number, city, state, and ZIP code before submitting payment. Contact us promptly if an address correction is needed. Once a carrier accepts a package, delivery timing and scan updates are controlled by that carrier. We will help review available tracking information when a package appears delayed.

Standard Returns

Standard, unused products in original condition and packaging may be returned within 30 days of delivery. To start a return, email contact@michahelindustries.com with the order reference, product name, and reason for the request. Wait for return instructions before sending an item.

Return shipping is the customer's responsibility unless the item arrives defective, damaged, incorrect, or materially different from the confirmed order. Items showing installation damage, modification, misuse, or excessive handling may not qualify for a standard return.

Custom and Sourced Items

Custom, engraved, made-to-order, and specially sourced items are final sale unless defective, incorrect, or not built to the agreed specification. Review spelling, dimensions, configuration, and fitment information carefully before approving custom work.

Damage or Order Problems

If a shipment arrives damaged or the package contains the wrong item, contact us as soon as practical with the order reference and clear photos of the item, packaging, and shipping label. Keep the packaging until the issue is reviewed because the carrier may request it during a damage claim.

Refunds

Approved refunds are sent to the original payment method after the returned item is received and inspected. Processing is normally completed within 7-10 business days of receipt, but the customer's bank or card provider may take additional time to post the credit.